TOTAL QUALITY MANAGEMENT
Quality
• A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”.
• John Ruskin “Quality is never an accident. It is always the result of intelligent effort. It is the will to produce a superior thing”.
. Total Quality recognizing that real quality requires all elements of the organization to work together toward achieving that end.
Need for Quality
• Quality has been the driving force behind all human endeavors.
• Quality has been the goal of an eternal through the corridors of human history
• According to saylor, “The total Quality Management philosophy provides overall concept that fosters continuous improvement in an orgnaization.
A collection of methods and practices adopted by an organization to achieve total Quality is TQM (Theory for transformation of organizations)
A system of continuous improvement employing participative management and centered on the needs of customers.”
Rhodes (1992) defined total quality as “value-based, information-driven management process through which the minds and talents of people at all levels are applied fully and creatively to the organization’s improvement.
Key component of TQM
Employee involvement & training
If the quality is aimed at people for whom it is being alone, so the employees also need to be involved and have to be trained accordingly.
Problem solving teams
Once the problem has been spotted the activities towards solving the problem can be done. But this cannot be done by an individual.
Statistical Methods
A statistical method helps keeping an account of all things that have gone in the management and improvement of quality.
Long term goals and thinking
In order to move in a certain direction, proper goals have to be set. These goals must be decided keeping in view the amount of progress to be achieved. Proper thinking must be decided the goals.
To recognize that system and not people produce in efficiency
It is of at most importance to understand that the system having defects leads to inefficiency of the people. But it is not the person who has to be blamed. People are controlled by the systems that are a part of faults of the system lend their blame on the people.
Deming, the father of TQM, formulated the principles of total quality management:-
1. Create constancy of purpose for improvement of the product and service, with the aim to become competitive and to stay in business and to provide jobs.
2. Adopt the new philosophy.
3. Cease dependence on mass inspection to achieve quality.
4. Improve constantly and forever the system of production and service, to Improve quality and production.
5. Institute training on job.
6. Institute leadership
7. Drive out fear so that every one may work effectively in the organization
8. Eliminate slogans, exhortations and targets, asking for new levels of productivity without providing the workforce with the methods to do the job better.
9. Institute a vigorous program of education and self improvement.
10.Put everyone in the company to work to accomplish the transformation.
Quality
• A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”.
• John Ruskin “Quality is never an accident. It is always the result of intelligent effort. It is the will to produce a superior thing”.
. Total Quality recognizing that real quality requires all elements of the organization to work together toward achieving that end.
Need for Quality
• Quality has been the driving force behind all human endeavors.
• Quality has been the goal of an eternal through the corridors of human history
• According to saylor, “The total Quality Management philosophy provides overall concept that fosters continuous improvement in an orgnaization.
A collection of methods and practices adopted by an organization to achieve total Quality is TQM (Theory for transformation of organizations)
A system of continuous improvement employing participative management and centered on the needs of customers.”
Rhodes (1992) defined total quality as “value-based, information-driven management process through which the minds and talents of people at all levels are applied fully and creatively to the organization’s improvement.
Key component of TQM
Employee involvement & training
If the quality is aimed at people for whom it is being alone, so the employees also need to be involved and have to be trained accordingly.
Problem solving teams
Once the problem has been spotted the activities towards solving the problem can be done. But this cannot be done by an individual.
Statistical Methods
A statistical method helps keeping an account of all things that have gone in the management and improvement of quality.
Long term goals and thinking
In order to move in a certain direction, proper goals have to be set. These goals must be decided keeping in view the amount of progress to be achieved. Proper thinking must be decided the goals.
To recognize that system and not people produce in efficiency
It is of at most importance to understand that the system having defects leads to inefficiency of the people. But it is not the person who has to be blamed. People are controlled by the systems that are a part of faults of the system lend their blame on the people.
Deming, the father of TQM, formulated the principles of total quality management:-
1. Create constancy of purpose for improvement of the product and service, with the aim to become competitive and to stay in business and to provide jobs.
2. Adopt the new philosophy.
3. Cease dependence on mass inspection to achieve quality.
4. Improve constantly and forever the system of production and service, to Improve quality and production.
5. Institute training on job.
6. Institute leadership
7. Drive out fear so that every one may work effectively in the organization
8. Eliminate slogans, exhortations and targets, asking for new levels of productivity without providing the workforce with the methods to do the job better.
9. Institute a vigorous program of education and self improvement.
10.Put everyone in the company to work to accomplish the transformation.
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